HubSpot Connection Issues

If you're having trouble connecting your HubSpot portal or your connection has stopped working, here are the most common issues and fixes.

"Access denied" during OAuth

Cause: Your HubSpot user doesn't have sufficient permissions to authorize the app.

Fix: You need Super Admin access in HubSpot, or at minimum admin-level permissions. Ask your HubSpot admin to either grant you access or connect the portal themselves.

Connection worked but audits fail

Cause: The OAuth token may have expired or been revoked.

Fix:

1. Go to HubSpot Portals
2. Click the three-dot menu on the affected portal
3. Select Reconnect
4. Complete the OAuth flow again

Tokens can expire if:

• Someone revoked the app's access in HubSpot settings
• The HubSpot account's subscription changed
• The connected user's permissions were changed

"Portal already connected" error

Cause: This HubSpot portal is already connected to your organization (possibly by another team member).

Fix: Check with your team — someone may have already connected it. Each portal can only be connected once per organization.

Slow or timeout during connection

Cause: HubSpot's OAuth service may be experiencing delays.

Fix: Wait a few minutes and try again. If the issue persists, check HubSpot's status page for outages.

Disconnected portal won't reconnect

Cause: The original app authorization may still be cached in HubSpot.

Fix:

1. In HubSpot, go to Settings > Integrations > Connected Apps
2. Find RevTrace and click Uninstall
3. Return to RevTrace and click Reconnect