Missing Data

If your audit results seem incomplete or you're not seeing findings you expected, here are the most common reasons.

Modules showing zero findings

Possible causes:

• Module not applicable — If your portal doesn't use lead scoring, the Scoring module won't have meaningful findings
• Insufficient data — Some checks need a minimum amount of data to produce results (e.g., trend checks need historical data)
• Permissions — RevTrace may not have access to the required HubSpot objects. See Permissions

Expected findings not appearing

Check your audit settings:

• Was the category enabled when you ran the audit?
• What sensitivity preset was used? Conservative mode surfaces fewer findings
• What time window was set? A 30-day window won't catch issues from 60 days ago

Data seems stale

Cause: RevTrace reads data from HubSpot at the time the audit runs. If you made changes in HubSpot after the audit, those changes won't be reflected.

Fix: Run a new audit to get current data.

Fewer findings than a previous audit

This is often a good thing — it means issues have been fixed. Use the Compare Audits feature to see exactly what changed.

If you suspect something is wrong, check that both audits used the same settings (sensitivity, categories, time window).