revtrace
Troubleshooting

Permissions

Required HubSpot scopes and permissions for RevTrace to run audits.

RevTrace requires specific HubSpot API scopes to read your portal's data. All access is read-only — RevTrace never creates, updates, or deletes data in your portal.

Required scopes

ScopeUsed for
crm.objects.contacts.readContact records and properties
crm.objects.companies.readCompany records and associations
crm.objects.deals.readDeal records, pipeline data
crm.schemas.contacts.readContact property definitions
crm.schemas.companies.readCompany property definitions
crm.schemas.deals.readDeal property and pipeline definitions
automationWorkflow definitions and enrollment data
formsForm definitions and submission metadata

Who can authorize

To grant these scopes, you need to be a Super Admin in HubSpot or have admin-level access to the relevant objects. Standard users typically cannot authorize third-party apps.

Checking current permissions

If audits are failing or returning incomplete data:

  1. In HubSpot, go to Settings > Integrations > Connected Apps
  2. Find RevTrace
  3. Verify that all required scopes are listed

If scopes are missing, disconnect and reconnect the portal to re-authorize with the correct permissions.

HubSpot plan requirements

Some HubSpot features require specific HubSpot subscription tiers:

  • Workflows — Requires Marketing Hub Professional or Sales Hub Professional
  • Custom reporting — Requires Professional or Enterprise
  • Scoring — Requires Marketing Hub Professional or Enterprise

If your HubSpot subscription doesn't include these features, the corresponding RevTrace audit modules may return limited results.

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